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Frequently Asked Questions

A space for clarity—so you can move through your experience with ease and intention.

Orders & Processing

How long does it take to process my order?

Orders are typically processed within 2–5 business days. During periods of higher volume, processing may take slightly longer. You will receive a confirmation once your order has been shipped.

Can I make changes to my order after placing it?

Orders are processed shortly after they are placed. If you need to make a change, please reach out as soon as possible and we will do our best to accommodate your request.

Shipping

What shipping options do you offer?

We offer both tracked and untracked shipping options within the United States, along with international shipping calculated at checkout based on your location.

What is Letter Mail (No Tracking)?

Letter Mail is a low-cost shipping option for small, flat items such as bookmarks and reflection letters. This method does not include tracking and is best suited for non-urgent items.

Why doesn’t my order have tracking?

If you selected Letter Mail at checkout, tracking is not included. For tracked delivery, please select Standard Shipping.

International Orders

Do you ship internationally?

Yes, we currently ship to select countries. Shipping rates are calculated at checkout based on your location and order.

Will I have to pay customs fees or duties?

International orders may be subject to customs duties, taxes, or import fees determined by your local customs authority. These charges are not included in your order total and are the responsibility of the recipient.

How long does international shipping take?

Standard international shipping typically takes 1–4 weeks. Express options may arrive within 5–10 business days. Delivery times may vary due to customs processing and local postal services.

Why is international shipping more expensive?

International shipping reflects the cost of distance, handling, and carrier pricing. Rates are calculated in real time at checkout to provide the most accurate options available.

Product Availability & Restrictions

Are all products available internationally?

Some items containing natural materials may be subject to import restrictions depending on the destination country. In certain cases, these items may be delayed, modified, or removed by customs.

Delivery & Issues

What if my order is delayed or appears lost?

Once a package has been handed to the carrier, delivery timelines are outside of our control. If your order appears delayed or lost, please reach out and we will do our best to assist.

What if my order arrives damaged?

If your order arrives damaged, please contact the shipping carrier to file a claim. We recommend keeping all packaging materials for the claims process.

About Reflective Tarot

What is Reflective Tarot?

Reflective Tarot offers thoughtfully designed tools to support your journey inward—inviting clarity, self-inquiry, and intentional living through tarot, journaling, and mindful practice.